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SHOPPING GUIDE
How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Exchange and return address
Orders from overseas customers cannot be exchanged, but only refunds are available
You are eligible for exchange or return in the following cases:
- You can return your order within one (1) day of receiving your contract details. If the delivery is delayed after you have received your contract details, you can return your order within one (1) day upon receipt of your order or after the start of the shipping date.
- You may return your order within three (1) month following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
Orders from overseas customers cannot be exchanged, but only refunds are available
You are eligible for exchange or return in the following cases:
- You can return your order within one (1) day of receiving your contract details. If the delivery is delayed after you have received your contract details, you can return your order within one (1) day upon receipt of your order or after the start of the shipping date.
- You may return your order within three (1) month following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
Refunds
It takes 7-14 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Refunds must be sent directly to the address below in advance, and products sent without prior application cannot be refunded.
After the product arrives at our shop, the refund of the amount is only carried out if there is no problem after inspection.
02461
301ho, 33, Imun-ro 1-gil, Dongdaemun-gu, Seoul, Republic of Korea
+82 01066128372
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Refunds must be sent directly to the address below in advance, and products sent without prior application cannot be refunded.
After the product arrives at our shop, the refund of the amount is only carried out if there is no problem after inspection.
02461
301ho, 33, Imun-ro 1-gil, Dongdaemun-gu, Seoul, Republic of Korea
+82 01066128372
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
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COMPANY AGGIE OWNER AGGIE ADDRESS (02461) 301ho, 33, Imun-ro 1-gil, Dongdaemun-gu, Seoul, Republic of Korea
BUSINESS LICENSE 261-13-01619 MAIL ORDER LICENSE 2023-서울동대문-0217 [Mail-order Business Registration Number] COMPANY E-MAIL aggie (aggie.seoul@gmail.com)
COPYRIGHT © AGGIE. ALL RIGHTS RESERVED. DESIGNED BY DESIGN YANGJI
